Privacy.

• No cookies.
• No tracking or analytics.
• Nothing loaded from third parties.

We only process the personal data we need to show you this website and to answer your messages. We never sell your data.

1. Who is responsible

The controller responsible for this website (neowax.co.uk) is:

Represented by: Christian Ehlert
Email: service@neowax.com

If you have any question about how we handle your data, write to the email address above.

Because we are established in Germany, we comply with the EU General Data Protection Regulation (EU GDPR). For visitors in the United Kingdom, the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 also apply. In this policy, “GDPR” refers to both.

2. When you visit this website

Every time you open a page, your browser automatically sends information to our server. Our hosting provider stores it in server log files:

• your IP address
• date and time of the request
• the page or file requested
• the website you came from (referrer)
• browser type and version, and operating system
• amount of data transferred and the status of the request

We use this data only to deliver the website, keep it secure and fix technical problems. We do not combine it with other data and do not use it to identify you.

Legal basis: our legitimate interest in running a secure, working website (Article 6(1)(f) GDPR).

Retention: log files are deleted after a short period, unless we need them to investigate a specific security incident.

Hosting: this website is hosted by ALL-INKL.COM (Neue Medien Münnich GmbH) in Germany, which processes this data on our behalf as a processor under a data processing agreement (Article 28 GDPR).

3. Contact form and email

If you use our contact form or email us, we process the details you give us: your name, email address, phone number (optional), the topic you choose and your message. The contact form sends your enquiry by email to service@neowax.com.

We use these details only to answer your enquiry and any follow-up questions. Fields marked with an asterisk are required because we cannot reply without them.

Legal basis: Article 6(1)(b) GDPR where your enquiry relates to a contract or to steps before entering into one (for example a trade or retail enquiry); otherwise our legitimate interest in answering messages sent to us (Article 6(1)(f) GDPR).

Retention: we delete your enquiry once it has been dealt with. Where correspondence has to be kept under German commercial or tax law, we keep it for the statutory periods (generally six or ten years) and use it for no other purpose.

Your enquiry is processed on our hosting provider’s servers and stored in our mailbox, which is also hosted by ALL-INKL.COM in Germany. We do not pass it to anyone else unless the law requires us to.

4. Cookies and tracking

This website does not use cookies. We do not use analytics tools, advertising networks, social media plugins or any other tracking technology, and we do not store anything in your browser. That is why there is no cookie banner: under the Privacy and Electronic Communications Regulations (PECR) there is nothing to ask your consent for.

5. Fonts, images and videos

All fonts, images, videos, stylesheets and scripts on this website are stored on our own server. When you view our pages, your browser does not connect to Google Fonts, content delivery networks or any other third party.

6. Links to other websites

Our pages link to other websites, in particular to our official UK stockist Seriously Lotus, where you can order NEOWAX products online. No data is passed to these websites until you click a link. When you order at Seriously Lotus, Seriously Lotus is responsible for your order data and its own privacy policy applies.

7. Where your data is processed

This website and our email are hosted by ALL-INKL.COM in Germany. Personal data of visitors from the United Kingdom is transferred to Germany on the basis of the UK’s adequacy regulations for the European Economic Area. We do not transfer your data to any other country.

8. Your rights

You have the right to:

• access the personal data we hold about you (Article 15)
• have inaccurate data corrected (Article 16)
• have your data erased (Article 17)
• restrict how we use your data (Article 18)
• receive your data in a portable format (data portability, Article 20)
• object at any time, on grounds relating to your particular situation, to processing based on our legitimate interests (Article 21)

To use any of these rights, email service@neowax.com. We reply within one month. We may first need to confirm your identity.

9. Complaints

We would appreciate the chance to resolve any concern first, so please contact us. You also have the right to complain to a data protection authority. In the United Kingdom, that is:

The authority responsible for us in Germany is the Hessian Commissioner for Data Protection and Freedom of Information (HBDI), PO Box 31 63, 65021 Wiesbaden, Germany, datenschutz.hessen.de.

10. Security

This website is served over an encrypted connection (TLS/https), which you can recognise by the padlock in your browser’s address bar. Data you send through the contact form is therefore transmitted encrypted.

11. Children, automated decisions and changes

This website is not aimed at children under 13, and we do not knowingly collect their personal data.

We do not use automated decision-making or profiling.

We will update this policy when our website or the law changes. The version published here always applies. Last updated: 15 October 2026.